judol Privacy Policy

This page describes what we collect when you use judol and how we keep that data protected. We collect personal information during account registration, identity verification (KYC), gameplay, and payment processing. Our policy explains how we use, store, and share this data, your rights regarding your information, and how to contact us about privacy concerns.

We at judol take data protection seriously. Our servers use encryption for sensitive data (passwords, payment details), and we limit access to personal information to staff who need it for account administration, fraud prevention, and regulatory compliance. We do not sell personal data to marketers or third-party advertisers. This policy applies to all users of judol across all devices and access points.

What Data We Collect on judol

Account Registration Data

When you open a judol account, we collect your full name, email address, phone number (optional), date of birth, and residential address. We also record your IP address and device information (operating system, browser type) for security purposes. This data is used to verify your identity, prevent account fraud, and contact you about account issues or withdrawals.

Know-Your-Customer (KYC) Data

Before your first withdrawal on judol, we collect scanned copies of identity documents (passport, national ID, or driver's license) and proof of address (utility bill, bank statement). We may also request additional documentation if our anti-money-laundering systems flag unusual activity. We retain KYC documents for seven years after account closure, as required by anti-money-laundering (AML) regulations.

Gameplay and Betting Data

We record every bet, game result, deposit, and withdrawal on judol. This data includes the time, amount, game or market, outcome, and your balance before and after. We use this data to settle disputes, detect fraud, and comply with regulatory reporting. Your betting history is visible to you in your account at all times.

Payment Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction IDs, amounts, timestamps, and payment method identifiers. We do not store full bank account numbers or card numbers—our payment processors (third-party payment gateways) handle that data according to their own security standards. We retain payment records for six years for tax and regulatory purposes.

Communication Data

If you contact our support team via chat, email, or phone, we record your message, our response, and the date of contact. We use this data to resolve your issue and improve our support processes. Support transcripts are retained for two years unless you request deletion.

Device and Location Data

We record your device's IP address, general location (city-level, not precise GPS), and device identifiers when you access judol. This helps us detect account theft, prevent fraud, and comply with jurisdictional restrictions. If you access judol from multiple countries, we may flag this for security review.

How We Use and Protect Your Data on judol

Data Use and Sharing

We use your data internally for account administration, gameplay settlement, fraud prevention, and regulatory compliance. We share data with third parties only as necessary: payment processors receive transaction details to process deposits and withdrawals; identity-verification vendors receive KYC documents to verify your identity; and law enforcement receives data only when required by lawful government request. We do not share data with marketing companies, data brokers, or analytics firms without your explicit consent.

Data Security on judol

We encrypt passwords using industry-standard hashing algorithms. Payment details are encrypted in transit (TLS 1.2+) and stored on secure, access-restricted servers. We conduct annual security audits and penetration testing. Our staff access personal data only via authenticated, logged-in sessions. We maintain an incident-response plan: if a data breach occurs, we notify affected users and regulators within the timeframe required by applicable law.

Data Retention

We retain account data (name, email, address, KYC documents) for the life of your account plus seven years after closure for regulatory purposes. Betting records are retained for six years. Payment records are retained for six years. Support transcripts are retained for two years. You can request deletion of non-essential data (e.g., old support messages) by contacting our data-protection team.

• 1
  We collect only necessary dataScope

  We gather information required for account operation, compliance, and fraud prevention—nothing more.

• 2
  We encrypt sensitive informationSecurity

  Passwords, payment details, and identity documents are encrypted with modern cryptography standards.

• 3
  We limit staff accessAccess Control

  Only judol staff with a documented business need can access personal data, via logged-in sessions.

• 4
  We retain data only as long as neededRetention

  We delete or anonymize data after applicable legal retention periods expire.

Your Rights Regarding Data on judol

You have the right to request a copy of your personal data held by judol. You can request correction of inaccurate information, deletion of non-essential data (subject to legal retention requirements), and restriction of certain uses. You can withdraw consent for non-essential data uses at any time. To exercise these rights, contact our data-protection team via email with your account reference and specify your request. We aim to respond within 30 days. You also have the right to lodge a complaint with your local data-protection authority if you believe we have violated your rights.

Third-Party Services and Data Location

Our servers and databases sit in data centers outside Indonesia, though we comply with Indonesian data-protection law and other applicable jurisdictions' requirements. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) process payment data according to their own privacy policies and security standards. Identity-verification vendors process KYC documents according to their own policies. We ensure all third parties contractually commit to protecting your data and not using it for purposes beyond what we authorize.

Cookies and Tracking

We use cookies to store your session token (which keeps you logged in) and your user preferences (theme, language, game favorites). These cookies are strictly functional—we do not use them to track your behavior across other websites or sell browsing data. You can disable cookies in your browser, but doing so may limit judol's functionality (e.g., you may be logged out frequently). We do not use pixel tracking or web beacons.

Contact and Data Requests

If you have questions about our privacy practices, wish to exercise your data rights, or want to report a data breach, contact our data-protection team at [email protected] with your account reference. Include a description of your request and your preferred contact method. We aim to respond within 30 days. For urgent security issues (e.g., account compromise), contact our support team immediately via in-app chat. We will work with you to secure your account and review any unauthorized transactions.

We are committed to transparency about how we handle your data on judol. This privacy policy is subject to change as our services evolve or as law requires. We will notify you of material changes via email or in-app notice. Your continued use of judol after changes constitutes acceptance of the updated policy. For the most current version, visit this page directly.

If you have concerns about privacy or data handling on judol, we encourage you to reach out. Our commitment is to protect your information, use it only for legitimate purposes, and respect your rights as a data subject. For more information about account security, terms of service, or our legal framework, see our Terms and Legal Notice